Service Content
We continuously enhance our core competitiveness. With sharp market insights and cost-effective color sorter products,
Hefei TOTEM Intelligent Technology Co., Ltd.
At TOTEM, we adhere to a customer-centric” service philosophy and have established a comprehensive, full-cycle after-sales support system that covers routine maintenance guidance, rapid response to malfunctions, spare parts supply, and optimization of sorting solutions. Our professional after-sales team is on standby 24/7 to provide you with one-stop support services ranging from technical consultation to fault analysis. Through a proactive approach centered on “rapid response, timely maintenance, and continuous follow-up,” combined with on-site assistance, we minimize the risk of operational disruptions and ensure the long-term, stable operation of your equipment. By integrating reliability, expertise, and a sense of responsibility, we help our customers improve quality and efficiency, safeguard their investments, and achieve long-term success.
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Service Process
We always adhere to the development philosophy of “Technology Leadership, Innovation Driven”.
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Requirements Alignment
Conduct in-depth discussions regarding the client’s material types, sorting challenges (such as removing damaged fruit, removing impurities, and colour sorting), processing scale and site conditions, to clarify core requirements and expected objectives.
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Customised Solutions
We match dedicated equipment models to your requirements, draw up detailed sorting plans, and clearly outline the equipment’s advantages, suitable applications and expected outcomes, whilst simultaneously planning marketing materials.
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Contract And Delivery
Sign a cooperation agreement specifying equipment specifications, delivery timelines and service details; arrange for equipment production and logistics; and ensure on-time delivery
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Installation And Training
On-site installation and commissioning; on-site demonstration of equipment operation and parameter adjustment techniques; training of the client’s team in the sorting process and key aspects of daily maintenance.
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After-Sales Service
We provide 24/7 technical support following delivery, conduct regular follow-up visits to check the operational status of the equipment, respond to maintenance requests, and continuously optimise service solutions to support our customers’ long-term, stable production
Customized Services
We continuously enhance our core competitiveness. With sharp market insights and cost-effective color sorter products,
Provide customers with full-scenario, full-cycle, personalized customized solutions
Hefei TOTEM Intelligent Technology Co., Ltd. operates under the guiding principle of ‘Empowering production through technology, meeting needs through customisation’. Drawing on our technical expertise and innovative capabilities in the field of intelligent sorting equipment, we provide clients with comprehensive, end-to-end, and bespoke solutions. Our customisation services span three key areas—equipment, technology and services—to precisely address the diverse requirements of clients across various industries, thereby helping businesses achieve intelligent upgrades and enhance operational efficiency.
Customization Process
We continuously enhance our core competitiveness. With sharp market insights and cost-effective color sorter products,
